FAQs

  • What is your return and exchange policy?

  • Returns will be accepted within 8 days of your item being shipped and in the form of store credit ONLY. Return shipping will be the responsibility of the customer.

  • But I have a change of heart on my purchase...

  • We have all had this feeling and I want you to be over the moon with your purchase. So please check measurements, ask questions as I'm happy to take them and inquire about the possibility of test fittings on bespoke pieces. 

  • So you take custom orders?

  • I am so excited to be developing the options to customize select pieces! Until then, if you need a hem raised, a sleeve shortened, etc, please ask because I may be able to depending on the design construction. If you see a shawl, cloak, bodysuit, etc and would like a different fabric or band logo, please inquire and we can discuss. 

       This is the extent of custom work. I am unable to take any commissions on creating something entirely new         or a re-do of past design.​

  • How long will it take to receive my order?

  • I ship priority for U.S. orders, which from time of mailing will take between 3-5 and include a tracking number. Items are usually shipped within 3 days of purchase. For outside the U.S., I've had good fortune of items arriving within a week of mailing. Items are sent first class and can take up to two weeks to arrive. Duties and Taxes are responsibility of the buyer. Tracking numbers included (please inquire regarding additional insurance) ***2020 Shipping times may be longer due to the overwhelming nature of Covid on our Postal workers***

  • Are some pieces One of a Kind?

  • Yes, one of a kind items will be listed as such. Some one of a kind items are listed on other online stores, but will be removed when sold

  • Where are size options? And what about the fabric I saw in previous listings/online posts?

  • Every item is made in studio and finished garments will be listed once crafted. I am working on adjusting patterns for size choices in the future. Depending on cuts and fabric selections, garments range between small to extra large and many items are one size fits most (excellently). Sometimes certain fabrics cannot be sourced in large quantities, so I can only create a limited number of pieces from a cut usually.

  • Where else can I buy Sibyl Vain Clothing?

  • I also sell on Etsy and maintain inventory to reflect actual stock. Please check the Events page for in-person shopping opportunities!

  • Why are pieces I see at events different pricing from your current store listings?

  • Pop-up shops and markets will have sample pieces, older stock and some sale items. My webstore has the latest and most unique items available. Saw a piece at an event not listing online? Email me!

  • Photoshoot collaborations?

  • ***2020 Info***  In-person photoshoots feel like a thing of the past and I can't wait to start working with person face to face again! While I am not traveling at this time, I may consider mailing pieces if you have a grand shoot coming up. Only for pre-made items or back stock

© 2020 Sibyl Vain Clothing

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